KhanaBook Help Center

How can we help?

Setup guides, troubleshooting, and anything else you need to get the most out of KhanaBook.

Getting Started

Set up your restaurant and start taking orders in a short first session.

First-time login guide
Managing your menu items
Setting up staff permissions

View guides

Hardware Setup

Connect up to two compatible Bluetooth thermal printers: one for receipts and one for KOTs.

Printer compatibility
Receipt and KOT tests
Paper and battery checks

View guides

Payment Recording

Record cash, UPI, card and split payments so each mode remains clear in reports.

Payment-mode recording
Split payment flow
Reference entry

Manage billing

Menu Photo Import

Use Android on-device OCR to suggest item names and prices from a menu photo, then review the suggestions before saving.

Photo capture tips
Reviewing extracted text
Category mapping

Read guide

Reports & Exports

Review supported sales, payment and item reports, then export available data as PDF or CSV.

Daily and monthly sales
Payment mix
PDF and CSV exports

Explore reports

Step-by-step

Setup guides.

Follow these guides to get your restaurant running on KhanaBook.

Setup Guides

1Confirm that each printer is compatible with KhanaBook before purchasing or configuring hardware.
2Turn on the Bluetooth thermal printer and place it in pairing mode.
3In Android Settings → Bluetooth, pair the printer with the device.
4Open KhanaBook, go to Settings → Printers, and select the paired device.
5Assign the printer as either the customer-receipt printer or the KOT printer. KhanaBook supports up to one printer for each role.
6Run the relevant test print and confirm that text, paper width and feed are correct.

1Start a new order and choose the appropriate order type, such as dine-in, takeaway or a manually recorded online order.
2Select menu items and review quantities, variants and configured taxes.
3Generate or update the KOT when the order should be sent to the kitchen.
4Follow the restaurant's pay-before or pay-after workflow, then record Cash, UPI, Card or a split across supported modes.
5Finalise the bill after reviewing its totals and payment record.
6Print the customer receipt on the assigned printer or create a PDF invoice for sharing through WhatsApp or SMS.
7The record remains available locally and becomes part of consolidated reporting after successful synchronisation.

1Open menu management and choose the menu-photo import option (Beta).
2Take or select a clear, well-lit photo with item names and prices visible.
3KhanaBook processes the image on the Android device and suggests detected menu text.
4Review every suggested name and price, correct OCR errors, and assign the appropriate categories and tax rates.
5Add variants or other details that were not available in the source image.
6Save only after reviewing the result. Other approved terminals receive the saved menu data after synchronisation.

1KhanaBook stores operational records locally so core billing, menu access and KOT printing can continue during temporary connectivity interruptions.
2Use the app's synchronisation indicator to check whether records are synced, pending or offline.
3When connectivity is available, eligible pending records synchronise automatically in the background.
4If a synchronisation attempt fails, the app can retry; continue checking the status until the pending record is confirmed as synced.
5Consolidated restaurant reports include a terminal's recent records only after successful synchronisation.
6Verify the sync status on every terminal regularly, especially before relying on end-of-day consolidated reports.

1Open Reports from the app navigation.
2Use the daily or monthly report for the supported date period you need.
3Review recorded payment modes such as Cash, UPI and Card for reconciliation.
4Use item-level reporting to compare menu-item sales.
5Use terminal-aware views to identify which terminal handled finalised sales after synchronisation.
6Export supported reports as PDF or CSV when you need to share or analyse the data outside KhanaBook.
7Confirm that all relevant terminals have synced before relying on consolidated totals.

Still need help?

Our support team is ready to assist with technical issues or billing questions.

Request a Demo

Speak with our sales team

Email Support

kbook@pcts.tech

Phone Support

+91 94716 76935 · Monday - Saturday, 9:00 AM - 8:00 PM IST

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Frequently asked

Common questions.

Search the most common setup and support questions below.

How do I install KhanaBook?

Download the Android app from Google Play, open it and follow the guided setup to create your restaurant account.

How do I connect Bluetooth printers?

KhanaBook supports up to two compatible Bluetooth thermal printers: one assigned to customer receipts and one assigned to KOTs. Pair each printer with Android, assign its role in KhanaBook and run the relevant test print.

Can multiple staff use the same account?

Create the staff access available to your restaurant and use approved terminals within the current five-terminal limit.

Where is my data stored?

Operational records are stored on the Android device for offline use. Eligible records synchronise to our cloud when connectivity is available; use the app's status before relying on consolidated reports.

How can my accountant access bills or reports?

Use the Accountant web login at https://kbook.iadv.cloud/login for read-only access to supported restaurant reports. You can also export supported invoices or reports as PDF or CSV when a file is needed.

Does KhanaBook process customer payments?

No. KhanaBook currently records payment modes and references entered by the restaurant; integrated payment-gateway processing and verification are not currently available.

How do I contact support?

Email kbook@pcts.tech or call +91 94716 76935 during Monday - Saturday, 9:00 AM - 8:00 PM IST.