Refund & Cancellation Policy.
This policy explains how refunds and cancellations are handled for KhanaBook, a product of PIQUANT CONSULTANCY SERVICES PRIVATE LIMITED.
Effective date: July 1, 2026. Last updated: July 1, 2026.
KhanaBook software charges
KhanaBook software currently has no subscription fee, so there is no software subscription payment to cancel or refund. If paid plans are introduced, their cancellation and refund terms will be published before charges begin.
Payments recorded in KhanaBook
KhanaBook currently records payment modes and references entered by the restaurant; it does not process or verify payments through an integrated payment gateway. A payment made by a restaurant customer remains between the customer, the restaurant, and the payment provider used outside KhanaBook.
Restaurant customer refunds
Restaurants are responsible for deciding and issuing refunds to their customers. The applicable bank, UPI app, card provider, or other payment service determines its own process, fees, and timelines.
Optional compliance or professional services
Fees for optional compliance or professional services offered through India Advocacy are governed by the written service agreement accepted for that engagement.
Third-party hardware
KhanaBook does not sell hardware directly. Android devices and printers bought from third parties are governed by the seller's return, replacement, and warranty policies.
Contact
For a question about a charge made directly by PIQUANT CONSULTANCY SERVICES PRIVATE LIMITED, contact us at kbook@pcts.tech with the relevant invoice or transaction details.